Refund and Returns Policy

Last Updated: October 13, 2025

Thank you for shopping at SafeSex.store. Our Refund and Return Policy lasts 30 days from the date of purchase. If you have any questions, please contact us at contact@safesex.store.

Eligibility for Returns

To be eligible for a return, your item must be:

Unused and unopened, in the same condition as received.
In its original packaging with all tags and seals intact.
Accompanied by a receipt or proof of purchase.

Returns must be initiated within 30 days of delivery. After this period, we cannot offer a refund or exchange.

Non-Returnable Items

Due to the intimate and sanitary nature of our products, the following items are non-returnable unless defective or damaged:

Safe sex products (e.g., condoms, lubricants, or other intimate items) that are opened or used.
Gift cards.
Products marked as “final sale” at the time of purchase.

Defective or Damaged Products

If you receive a defective or damaged item, please contact us at contact@safesex.store within 7 days of delivery. Include your order number, a description of the issue, and photos if possible. We will arrange a replacement or refund at no additional cost, subject to inspection.

Return Process

Contact Us: Email contact@safesex.store with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number and instructions.
Ship the Item: You are responsible for return shipping costs unless the return is due to a defect, damage, or our error (e.g., wrong item shipped). We recommend using a trackable shipping service, as we are not responsible for lost returns.
Inspection and Notification: Once we receive and inspect your return, we will email you to confirm receipt and notify you of the approval or rejection of your refund.

Refunds

Approved refunds will be processed within 7-10 business days to your original payment method.
Refunds cover the purchase price of the item(s), excluding original shipping costs unless the return is due to our error.
If you received a promotional discount or free shipping, the refund may be adjusted to reflect the discount.

Late or Missing Refunds:

Check your bank account.
Contact your credit card company or bank, as processing times vary.
If you still haven’t received your refund, email us at contact@safesex.store.

Sale Items

Only regular-priced items are eligible for refunds. Sale or discounted items are non-refundable unless defective or damaged.

Exchanges

We only offer exchanges for defective or damaged items. To request an exchange for the same item, email us at contact@safesex.store and mail the item to: [Your physical address here]. Exchanges are subject to product availability.

Gifts

If an item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of the return. A gift certificate will be mailed to you upon receipt of the returned item.
If the item wasn’t marked as a gift, or the gift giver shipped it to themselves to give to you, we will refund the gift giver, and they will be notified of the return.

Shipping Returns

You are responsible for return shipping costs unless the return is due to a defect, damage, or our error.
Shipping costs are non-refundable, and return shipping costs may be deducted from your refund.
For expensive items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your return.

International Returns

For international orders, contact us at contact@safesex.store for specific instructions. Customers are responsible for return shipping costs and any customs or import fees, unless the return is due to our error.